001 avmolOPAC2008-2234
100 $aSacker, Frances
245 $aCustomer care $cFrances Sacker, Nell Martin
260 $aLondon $bIndustrial Society $c1987
300 $a26 s. $c21 cm
650 $aKlient
700 $aMartin, Nell
920 $a0-85290-349-9