001 avmolOPAC2008-2235
100 $aPeel, Malcolm
245 $aCustomer service $bhow to achieve total customer satisfaction $cMalcolm Peel
260 $aLondon $bKogan Page $c1988
300 $a197 s. $c22 cm
650 $aKlient
920 $a1-85091-305-6