001 avmolOPAC2008-4713
080 $a658
100 $aFitzsimmons, James A.
245 $aService management $boperations, strategy, information technology $cJames A. Fitzsimmons, Mona J. Fitzsimmons
250 $a7th ed
260 $aNew York $bMcGraw-Hill $cc2011
300 $axvii, 541 p. $bill. $c29 cm
440 $aThe McGraw-Hill/Irwin series Operations and decision sciences
650 $aService industries $xManagement
700 $aFitzsimmons, Mona J.
920 $a9780071289276