001 avmolOPAC2008-5154
100 $a Marc Stickdorn, Red.
245 $aThis is service design thinking : basics, tools, cases
260 $aAmsterdam $bBIS Publishers $c2011
300 $a373, [7] s. $b il. $c23 cm
650 $aUsługi -- zarządzanie
700 $aJakob Schneider, Red.
920 $a9789063692797